This is a word to all of the people who actually think that minions who work at national or multinational retailer actually give a fat rats clacker when you say, "I'm never shopping here again."
For us, it's not a negative thing, it is the polar opposite. If you never shop here again, we never have to deal with you again.
A couple of points as to why we don't care.
1. We get paid regardless of whether you shop here or not. Luckily for me I am paid by the hour, you, dear customer just happen to be passing though one of the many hours that I get paid for. I don't care if it is you or someone else, I still get paid.
2. I am at work because I get paid to be at work I have no vested financial interest at all in the products. Actually this is similar to the previous point., though regardless if I'm selling coffee or machines for counting hubcaps on a freeway, I don't own the business.
I am a contracted employee, who legally has to be paid for their time.
3. I actually want to help you. I want to give you the best service you can get and I will do that to the best of my ability however I am bound by certain rules and guidelines set out by my employer.
If these do not match up with your unreasonable expectations I will trying my best to find a mutually agreeable solution. If you decide to go down the whole "I'm never shopping here again" tanti, I suggest you grow up. Sometimes in life you don't get what you want. Suck it up. Life is not about you and the customer is not always right.
When a customer does this in front of their children what example is it setting?
Its the same as the classic temper tantrums of a two year old when they want something that the parents are big going to give them. They think in their young minds that if they yell and scream that they will get what they want. Parents will say no to teach them that life is not about getting what you want all the time. Which is quite reasonable as life is not always fair.
Unfortunately this lesson is forgotten in a consumerist society in which "consumer rights" is bandied around like a capitalist magna carta. The truth is that the customer didn't get what they want and will piss and moan until they get it Claiming that it is "not fair."
Life is not fair. Deal with it.
Let's make a deal dear customer. I see myself as an upright man. A man of my word. If I say I will do something then I will do it.
If you decide to use the, "I'm not shopping here again" line, I will hold you to it and do what I can to make sure you are honest in your statement.
2 comments:
Interesting read. I just wanted to provide some improvements.
- Paragraph eight, second sentence, "I are myself…" should be "I see myself…"
- Paragraph eight, fourth sentence, "…I will do something the. I will…" should be "…I will do something then I will…"
Mental note: don't write blog entries on iPhone, in car late at night
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